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Applications Close: 
Sunday, May 7, 2017 - 23:45

Indigenous Guest Experience Officers – Casual Roles

  • 4 Casual Indigenous Roles (Aboriginal & Torres Strait Islander)
  • Taronga Conservation Society Australia Wages Employee Award ($25.89 per hour plus weekend penalties)
  • Location - Taronga Zoo, Sydney

Taronga is looking for experienced, driven and motivated casual Indigenous Guest Experience Officers who are interested in joining a leading organisation in conservation, animal management and offers amazing experiences.

About the role…

The key roles of Indigenous Guest Experience Officers are delivering Taronga’s ‘Nura Diya’ cultural tour and other tourism offerings as well supporting the Community and Aboriginal programs team in the delivery and implementation of significant cultural events throughout the year.      

Successful applicants will also have the opportunity to work within the Guest Experience team to deliver other programs at Taronga such as Roar and Snore, Zoo Adventures and Zoo Mobile.

About you…

We are looking for inspiring, guest-focused individuals that have a passion for delivering amazing cultural experiences that engage a diverse range of people across our site.

The ability to satisfy the Aboriginality criteria (Aboriginality is a genuine occupational qualification and is authorised under Section 14 of the Anti-discrimination Act of 1977). If you are shortlisted for interview, you will be asked to provide evidence to support your application, preferably a written statement from your community elders or a description of your region and language group.

Key accountabilities:

  • Deliver high quality customer service to provide a memorable experience that leads to guest satisfaction and repeat visitation.
  • Communicate Taronga’s education and conservation messages both internally and externally, ensuring all communications align with Taronga’s values to inspire change in accordance with Taronga’s vision and strategic pillars.
  • Work effectively as a member of a high performing team, to assist Taronga in its achievement of strategic outcomes.
  • Comply with and suggest sustainability practices in the workplace to help achieve Taronga’s sustainability targets and reduce environmental impact.
  • Comply with and report any Work, Health and Safety incidents in line with Taronga’s Work, Health and Safety Charter.
  • Comply with Taronga’s Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained.

About us…

Taronga Zoo officially opened in October 1916, we believe in a shared future for Wildlife and People. Taronga is working in partnership with wildlife conservation organizations and communities to develop ways to protect species and habitats. Taronga. For the Wild! 

About applying...

Please ensure that you attach a current version of your resume and complete the two target questions as part of your application.

Applications must be completed via using the reference number 000055IS searching the word Taronga. For more information in relation to the vacant position please contact Lucinda Cveticanin on

To review a copy of the role description, please visit the careers page of the Taronga website

Applications close: 07 May 2017.