This is an introductory level course for those who are interested in the Tourism industry. The Certificate II in Tourism is a stage 6 Board Endorsed / VET course offered to Year 11 or 12 students as a one year course (Terms 1 -3).
This qualification is appropriate for those who have a defined and limited range of tourism operational skills and basic industry knowledge. This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, attractions, cultural and heritage sites, and any small tourism business.
- This course includes a combination of in-class study and practical on site activities at Taronga Zoo Sydney plus 35 hours onsite work experience. Work experience is based on supervised practical work activities in various areas of the Tourism Industry e.g. Customer & Guest Services/ Visitor information - direction & assistance/ Tour operations/ Tour Wholesalers
- The Certificate II in Tourism course provides 3 units of credit for Preliminary (Year 11) or HSC (Year 12) students. Please be aware that this course does not count towards your ATAR
- This course does not run during NSW public school holidays
Course entry requirements
- Must be in Stage 6 (Year 11 or 12) at school
- Students are expected to attend all classroom lessons
- Students must be an Australian Citizen, Permanent Resident or New Zealand Citizen residing in Australia for at least 6 months prior to commencement in the course
- Students must be able to make their own way to and from Taronga Zoo Sydney. Public transport is available to the zoo by trains, ferries or buses
- Students must have written permission from their school principal/careers advisor to participate in the course
- Students must have written permission from a parent/guardian to participate in the course
- Students are required to wear the provided Taronga Training Institute Uniform and enclosed footwear at all times when attending Taronga
- Students should bring a laptop computer (preferable) or tablet computer to classes
Units of competency
- SITTIND001 Source and use information on the tourism and travel industry
- SITXCCS003 Interact with customers
- SITXCOM002 Show social and cultural sensitivity
- SITXWHS001 Participate in safe work practices
- SITXCCS002 Provide visitor information
- SITXCCS001 Provide customer information and assistance
- BSBCMM201 Communicate in the workplace
- BSBWOR203 Work effectively with others
- SITXCOM003 Provide a briefing or scripted commentary
- BSBSUS201 Participate in environmentally sustainable work practices
- SITTGDE007 Research and share general information on Australian Indigenous cultures
Note: All 11 units (4 core and 7 elective) must be completed to gain the Certificate II in Tourism.
This course offers a continuing pathway of study at Taronga Training Institute from Certificate I Tourism (Australian Indigenous Culture) (stage5/VET Board Endorsed) to Certificate III Tourism.
This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, attractions, cultural and heritage sites, and any small tourism business.
Expressions of interest open Monday 29 July 2019 closing on Friday 6 September 2019 and must be submitted by the school via the EVET system on behalf of the student. Please note expressions of interests/applications will not be accepted in any other form.
If you are not in Year 11 or 12 or have completed school please register via our Expression of Interest form for your enrolment application.
If you are still attending school:
- An initial expression of interest must be submitted by the school via the EVET system on behalf of the student. Please note expressions of interests/applications will not be accepted in any other form
- Enrolment in this course needs to be coordinated with the students’ school
- Entry Requirements: Students will be required to submit further documentation, upon request. Students must meet the selection criteria and demonstrate good English skills, both written and verbal, and basic numeracy skills
- Applicants will be required to complete an enrolment form in due course. This will be forwarded to the Student by their school once a formal offer of a position has been made by Taronga Training Institute
Important: Acceptance into the course will be based on merit (subject to students meeting minimum entry requirements) and is NOT first in first served.
Frequently asked questions
We have captured the most common questions and answers about studying at Taronga.