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This course is ideal for those who wish to develop a range of skills and knowledge in tourism services and operations. This qualification provides you with a flexible career pathway to work for a wide variety of employers across many sectors of the tourism industry. This course includes a combination of online delivery plus onsite practical days at Taronga Zoo with enrolment open all year round. 


Course Structure

Course Dates

Expressions of Interest Open

Online delivery plus onsite practical days at Taronga Zoo!

Enrol at any time


Course Information

The Certificate III in Tourism provides individuals with knowledge and skills to:

  • Provide service and advice to customers on tourism products and services
  • Prepare and present tour commentaries or activities to tour groups
  • Prepare specialised interpretive content on cultural & heritage environments
  • Research and share general information on Australian Indigenous cultures
  • Sell products and services
  • Participate in safe and environmentally sustainable work practices
  • Course Duration: This qualification should take you approximately 6 months to complete from your first study period with the ability to enroll at any time.
  • Course Structure: This course includes a combination of online delivery plus onsite practical days at Taronga Zoo! The online components include student support with online webinars. The onsite practical activities are conducted in a variety of tourism related areas of the zoo such as customer service, direction and assistance and tour operations.
  • Classroom Sessions: There are no classroom sessions as this course is provided online, allowing students flexibility to complete webinars at appropriate times. The zoo on-site days are focused on practical experience and assessment activities and are limited to 1 day per month.
  • Study Load: This course requires 4 - 6 hours of independent study per week plus 6 mandatory onsite practical sessions and online webinar sessions.
  • Location: Practical onsite daysare conducted at Taronga Zoo, Bradleys Head Road, Mosman. 

All students are provided with a Taronga uniform and are required to wear their uniform when attending the on-site practical days. 

Entry Requirements
  • Students must be an Australian Citizen, Australian Permanent Resident or New Zealand Citizen.
  • Successful applicants that are under the age of 18 will need provide written permission from a parent/guardian to participate in the course.
  • Students will need access to a computer, or tablet, and the internet to participate in the course.
Units of Competency

Core Units

These units of study are delivered and assessed in sets with a practical onsite session in each set. 

Set 1

SITTIND001 Source and use information on the tourism and travel industry

SITTTSL001 Operate an online information system

Set 2

SITXWHS001 Participate in safe work practices

SITXWHS002 Identify hazards, assess and control safety risks

BSBSUS201 Participate in environmentally sustainable work practices

Set 3

SITXCCS006 Provide service to customers

SITXCOM002 Show social and cultural sensitivity

SITXCCS002 Provide visitor information

Set 4

SITTTSL002 Access and interpret product information

SIRXPDK001 Advise on products and services

SIRXSLS001 Sell to the Retail Customer

Set 5

SITTGDE004 Lead tour groups

SITTGDE005 Prepare and present tour commentaries or activities

SITTGDE010 Prepare specialised interpretive content on cultural &heritage environments

SITTGDE007 Research and share general information on Australian Indigenous cultures

Note: The Certificate III in Tourism consists of 15 Units of Competency. In order to achieve the qualification SIT30116 Certificate III in Tourism, all of the 15 units listed below will need to be successfully completed.


This course allows you to develop a variety of skills and experience to support employment in a range of industry workplaces including retail, tour operations, tour wholesalers and attractions.

Possible job opportunities may include:

  • Zoos, wildlife parks, theme parks (attractions attendant, retail assistance, guest services, discovery host)
  • Customer Service (customer service agent, operations officer)
  • Guiding (tour guide, specialist guide, activities coordinator, ranger, museum attendant)
  • Visitor Information Services (bookings/sales agent, visitor information officer)
  • Tourism operations (customer service and reservations) 

Students who successfully complete this qualification may choose to continue their study pathway in courses such as the Certificate IV in Guiding and the Diploma of Travel and Tourism Management. Please note this course is not offered at TTI. Other qualifications can be completed at other RTO’s: www.training.gov.au

Units of Competency

This training is subsidised by the NSW Government (Smart and Skilled^). Applicants may be eligible for a subsidised course fee. Eligibility criteria can be found on the Smart and Skilled website or you can call us on 02 9978 4746 for further information.

The cost of this qualification will vary based on your eligibility for a Smart and Skilled Student Fee.

First Qualification


Second Qualification




Full Course Value (Without Smart & Skilled Subsidy)


^Smart and Skilled pricing as from November 2017. Please note these figures may differ for incoming/future intakes.

If you are not eligible for a Smart and Skilled subsidy, please contact Taronga Training Institute to discuss other potential subsidy options.

Application Process

You can enrol at any time. To enrol now 'click here' 

If you would like to speak to one of the team before enrolling please submit an 'EOI Form'


We have captured the most common questions and answers here to make it quick and easy to get your questions answered.

View General FAQs View Course Specific FAQs