Zoo Friends

Zoo Friends

Ultimate flexible family fun.

Get more with a Zoo Friends annual Membership, from $99 for individuals, or $130 for our all-new Family Flex Membership! Unlimited fun for the kids. Ultimate flexibility for the adults!

Become a member and join Zoo Friends today. Already a member? Login to your account to renew your membership or register a visit.

 

Taronga's two Zoos are COVID Safe sites. 
Next time you visit you may notice a few changes that ensure our sites remain COVID Safe for all our guests, staff and animals.
Read more about the changes keeping you safe.

Joining Zoo Friends

Who will be joining?

Are you joining with kids?
Family Flex Membership

With our all-new Zoo Friends family flex membership, the kids are in charge! Kids get access to exclusive activities and content, along with 365 days of unlimited Zoo access. Family memberships include our exclusive Flex Adult passes, which can be used by different adults visiting with the kids, so everyone gets a chance to explore!

How it works

STEP 1: Kids

Select how many kids will be joining.

Children in each family membership must be from the same household and ages under 16.

STEP 2: Flex Adults

Select 1 or 2 flexible adult passes.

1 Flex Adult Pass = Any 1 adult can accompany the kids each visit.

2 Flex Adult Passes = Any 2 adults can accompany the kids each visit.

Flex Adult passes can be used by any adult accompanying the group's children to Taronga Zoo Sydney and Taronga Western Plains Zoo Dubbo, but still need to be assigned to a named user. Non - transferrable benefits, such as event discounts are applicable to the named user only.

STEP 3: Choose a Primary Member

Each group must nominate one Primary member, who will be the key contact that will receive important membership communications.

Price

Flex Adult$110.00

Kids

Under 16 and from same household.

FREE

Joining fee

Payable once per membership group for new members, or groups renewing more than 30 days after lapse.

$20.00

JOIN FAMILY FLEX

Or are you joining with just Adults?
Indivi(dual) Membership

Perfect for individuals or couples exploring the Zoo, members get 365 days of unlimited access to Taronga's two Zoos in Sydney and Dubbo, along with receiving discounts and exclusive access to our sites. Plus, we'll keep you in the loop with what's happening at Taronga, so you'll never miss the latest news or conservation updates.

How it works

STEP 1: Adults and Concessions

Select how many adults and concessions will be joining.

STEP 3: Choose a Primary Member

Each group must nominate one Primary member, who will be the key contact that will receive important membership communications.

Price

Adult$99.00

Concession

Check which concession cards are accepted.

$79.00

Joining fee

Payable once per membership group for new members, or groups renewing more than 30 days after lapse.

$20.00

JOIN INDIVI(DUAL)

Zoo Friends benefits

Benefits

Family Flex

Indivi
(dual)

365 days access to Taronga Zoo Sydney and Taronga Western Plains Zoo DubboBlue tickYellow tick
Kids in Charge! Any adult you nominate can accompany the kids. Whether it’s mum, dad, grandparents, aunts or uncles, everyone gets a chance to exploreBlue tick 
Access to exclusive kid’s content and promotionsBlue tick 
Exclusive updates on from Taronga on conservation and more Yellow tick
Half price parking at Taronga Zoo SydneyBlue tickYellow tick
15% discounts in our Zoo ShopsBlue tickYellow tick
Discounts on our award-winning accommodation*Blue tickYellow tick
Discounts and pre-sales on our most popular events, including New Year’s Eve*Blue tickYellow tick

*Benefit applicable to named member only for Flex adult pass holders.

Registering your online account

We have launched a new online membership system, which will be the new hub to manage all elements of your membership online!

If you are an exiting member, you’ll need to register your online account to use this system. You’ll only need to do this the first time you’re accessing your online account.

If you’ve already done this, you can head straight to the login page for future visits.

This must be done by the primary member of your group, who is the person who receives correspondence about your membership from the Zoo.
 

CREATE ACCOUNT

 

Memberships purchased before 1 November

For members who joined or most recently renewed their membership before Monday 1 November 2021, your current membership will remain on its existing type until the end of your current membership term.

When it comes time to renew, you will then need to select from one of the new membership types, based on your membership group.

In this section, you’ll find more information about your current membership type and your membership benefits.

Read the full Terms & Conditions of your current membership.

Manage your membership online

Access our online membership system to renew or register a visit.
 

LOGIN


If you haven’t yet accessed this system, you’ll need to create an account.
 

CREATE ACCOUNT

Your online membership account

We have launched a new online membership system, which will be the new hub to manage all elements of your membership online!

You’ll be able to:

  • View the details of your membership group
  • Quickly register a visit to Taronga Zoo Sydney or Taronga Western Plains Zoo Dubbo
  • Renew your membership in just a few clicks
  • More exciting features coming soon

If you are a current or lapsed member, but have not yet accessed this system, you’ll first need to create your account to manage your existing membership. This can only be done by your group’s primary member, which is the person who receives email communications about your membership. They’ll need their member number (which can be found on your membership card, or in the top right corner of emails), and the email address you provided on signup.

Benefits for memberships before Monday 1 November 2021

Zoo entry

  • 365 days unlimited access to Taronga Zoo Sydney and Taronga Western Plains Zoo Dubbo
  • Reciprocal entry to interstate Zoos including Adelaide, Melbourne, and Perth Zoos*

Discounts

  • Half Price parking at Taronga Zoo Sydney
  • 10% off food and drinks at our cafes and eateries (discount on coffee does not apply if using a single use takeaway cup)
  • 15% discount at all Zoo Shops

Accommodation

  • 10% discount at the Wildlife Retreat at Taronga
  • 10% discount on Roar & Snore at Taronga Zoo Sydney on select days
  • 10% discount on accommodation at Taronga Western Plains Zoo Dubbo including the Zoofari Lodge, Savannah Cabins and Billabong Camp

Exclusive access

  • Exclusive pre-sale opportunities and ticket discounts for our best events including New Year’s Eve, Vivid Sydney and Twilight
     

Can I upgrade my existing membership to Family Flex?

If your current membership group contains children, and one or two adult or concession membership, you may soon be able to upgrade your groups existing membership to a Family Flex membership, for the remainder of your membership term.

More information on this is coming soon, so keep an eye on your emails, or check back here for further information in the coming days.

Dine & Discover NSW

Want to use a Discover NSW voucher to purchase or renew a membership?
Your $25 Dine & Discover NSW voucher can be used when purchasing membership online, by entering the unique code into the Promo Code box as you purchase or renew your membership(s).

 

Join

Join Zoo Friends today for unlimited Zoo access, and fun for the whole family!

Login

Already a member? Login to your account to renew or register a visit.

Renew

Renew your Zoo Friends membership for another 365 days of fun!

Terms and Conditions

Terms and Conditions for Zoo Friends members joined or renewed from Monday 1 November 2021 onwards

General Terms and Conditions

The following terms and conditions apply to all Taronga Zoo Friends memberships:

  • A Zoo Friends membership commences on the date of purchase, and is valid for 12-continuous months
  • All persons who ordinarily reside in one residential household must join as one ‘membership group’
    • Each ‘membership group’ will need to nominate one ‘primary member’
    • This ‘primary member’ is the person who will receive important communications about their group’s membership
    • It is the responsibility of the ‘primary member’ to ensure their details are current
    • All members in a membership group retain the same expiry as the ‘primary member’. If an additional member is added to a group at a later date, their membership will be valid until the ‘primary member’s’ next expiry date
  • Upon joining, new members will be charged a $20 joining fee per membership group
  • When a membership is due for renewal, if a group renews their membership prior to their expiry date, or within 30 days (inclusive) after their membership has expired, this $20 joining fee will not be charged on renewal
  • If a group’s membership lapses for more than 30 days at any time, they will again be charged a $20 joining fee per membership group on reactivation of their membership
  • Except to the extent required by law, including the Australian Consumer Law, membership is not exchangeable or refundable, pro-rata or otherwise
  • Cancellations made at the discretion of Taronga Conservation Society Australia will include a deduction for any visits made to Taronga Zoo Sydney or Taronga Western Plains Zoo Dubbo
  • Changes to membership must be made prior to use, and within 30 days of purchase
  • We may refuse any application for membership
  • If a membership card is lost there will be a $10 charge per card to a maximum of $20 per group for issuing a duplicate
  • A Zoo Friends membership is solely for recreational enjoyment at Taronga’s Zoos and cannot be used for entry for any commercial activity including product placement or news media reporting
  • Zoo Friends membership is not available for corporate or commercial use, nor for clubs or groups and cannot be on sold separately in any circumstances (this includes the charging of any fee for the use of these passes).  Any Zoo Friend members found to be in breach of these terms and conditions will have their membership cancelled
  • Membership entry benefits do not apply to persons visiting as part of organised group visits, including but not limited to, School excursions
  • Membership benefits, including Zoo access, do not apply to special events unless otherwise stated
  • We may change or revoke any membership terms, benefits, or privileges at our discretion. We will try to give you advance notice (at least 28 days) of any such changes, for example by email or in our newsletters
  • We can immediately cancel or suspend your membership if:
    • We consider that you or another person on your membership card has breached our membership terms and conditions;
    • We consider that you or another person on your membership card has breached TCSA’s terms and conditions of entry;
  • We can suspend any membership for a period determined in our absolute discretion

Taronga Zoo Friends Family Flex Membership Special Conditions

The following terms and conditions apply to groups who purchase Zoo Friends Family Flex memberships:

  • A Zoo Friends Family Flex membership is valid for household groups joining with children aged up to 16 years only
  • A Family Flex membership group can contain children from 1 household only
  • A Family Flex membership group must contain 1 or 2 Family Flex Adult passes
  • Family Flex adult passes must be assigned to a named user. Some benefits of Family Flex Adult passes are transferrable and some benefits are only available to the named user only, as outlined in these terms and conditions
  • Family Flex membership grants eligible members unlimited entry during normal opening hours to Taronga Zoo Sydney and Taronga Western Plains Zoo Dubbo, for 12 continuous months ending on the date of expiry of that membership, as follows:
    • In the case of children, this benefit is applicable when the membership record includes a valid name and photo.
    • In the case of Family Flex ‘Flex Adult’ passes, this benefit is eligible to 
      • The named user at any time; or
      • Any adult who is accompanying a child or children from the same membership group as the ‘Flex Adult’ pass they are using. In this instance, admission will only be granted when the adult’s visit is registered in advance, and they enter Taronga Zoo Sydney or Taronga Western Plains Zoo Dubbo with that child or children. Under no circumstance can an adult who is not named on a Flex Adult pass use the membership to gain access alone.
      • In either of these instances, a valid membership pass must be presented on entry, and each Flex Adult pass can only be used once per day
  • The primary Zoo Friends member is required to book each visit online to both Taronga Zoo Sydney and Taronga Western Plains Zoo Dubbo, including when another adult is utilising their Flex Adult pass. Booking availability may be subject to capacity limits
  • If requested, you may be required to provide evidence that all children in a membership group ordinarily reside in the same household. This could include a shared Medicare Card, School enrolment documentation or similar
  • When another person is utilising your Family Flex membership as described above, it is your responsibility to ensure they are aware of, and comply with these Terms and Conditions
  • A concession rate is not applicable to Flex Adult Memberships

Taronga Zoo Friends Indivi(dual) Membership Special Conditions

The following terms and conditions apply to groups who purchase Zoo Friends Indivi(dual) memberships:

  • A Zoo Friends Indivi(dual) membership is valid for individuals or household groups joining without children aged up to 16 years only
  • A Zoo Friends Indivi(dual) membership group can contain one or more adult or concession membership for persons residing in the same household. Adult or concessions not residing in the same household must join as separate membership groups
  • Indiv(dual) memberships are not transferrable, and all associated benefits and entitlements are available to the named member only
  • Indiv(dual) membership grants eligible named members unlimited entry during normal opening hours to Taronga Zoo Sydney and Taronga Western Plains Zoo Dubbo for 12 continuous months ending on the date of expiry of that membership, when a valid membership pass is presented on entry
  • The primary Zoo Friends member is required to book each visit online to both Taronga Zoo Sydney and Taronga Western Plains Zoo Dubbo. Booking availability may be subject to capacity limits
  • Concession rate is available for members who can produce evidence of meeting certain criteria, read the full list of concession cards accepted at Taronga

Additional benefits

Food and drink retail discounts

A valid Zoo Friends member is entitled to:

  • 15% discount at retail shops onsite a Taronga Zoo Sydney and Taronga Western Plains Zoo Dubbo
  • 15% discount on food and drink purchased from food and beverage outlets and cafes, onsite a Taronga Zoo Sydney and Taronga Western Plains Zoo Dubbo

Discount at the retail stores and cafes will be given upon presentation of a valid Taronga Zoo Friends membership card only.

Discount is applicable on take away coffee when a member uses a reusable cup only. No discount is applicable on coffee provided in a disposable takeaway cup.

Accommodation discounts

A valid Zoo Friends member is entitled to a 10% discount on accommodation at:

  • The Wildlife Retreat at Taronga
  • Roar and Snore at Taronga Zoo Sydney 
  • Zoofari Lodge at Taronga Western Plains Zoo Dubbo
  • Savannah Cabins at Taronga Western Plains Zoo Dubbo
  • Billabong Camp at Taronga Western Plains Zoo Dubbo

Discounts on accommodation are subject to availability, and some blackout dates may apply.

Accommodation discounts are valid for named Family Flex Flex Adult members, and Indiv(dual) Adult and Concession members only, and are not transferrable.

Parking discount

  • Eligible members are entitled to receive 50% off the price of parking at Taronga Zoo Sydney
  • To receive this benefit, members are required to validate their parking ticket either at the top Zoo Shop located in the main entry plaza or at the Zoo Friends office, prior to the Zoo closing, by presenting their parking ticket and Zoo Friends membership card. If a member has not validated their ticket prior to the zoo closing, they will be required to pay the full parking rate
  • Once a parking ticket has been validated members can pay at one of the automated pay machines in the car park, or at the car park station

Event pre-sales and discounts

  • Eligible members may be offered discounts and early access to tickets for selected Taronga events. This may include, New Years Eve, Twilight at Taronga, Vivid, or other events taking place at either Zoo
  • Access to these discounts will be communicated by email to primary members
  • Members will be required to be subscribed to Taronga’s communications to receive this benefit
  • Taronga takes no responsibility for members not receiving this information due to incorrect details, having previously unsubscribed from email communications, or other email failures
  • Event discount are valid for named Family Flex Flex Adult members, and Indiv(dual) Adult and Concession members only, and are not transferrable

Terms and Conditions for Zoo Friends members joined or renewed prior to Monday 1 November 2021

  1. A Zoo Friends membership commences on the date of purchase and is only valid during the period up to and including the date of expiry. 
  2. Zoo Friends memberships cannot be paid on a pro-rata basis for part-of a year.
  3. Any changes to memberships must be made within 30 days of purchase. Membership cancellations are at the discretion of the Zoo Friends Manager and all visits to Taronga and Taronga Western Plains Zoos will be deducted from any refund.
  4. Zoo Friends membership, including Transferable Guest Passes, are not available for corporate or commercial use, nor for clubs or groups and cannot be on sold separately in any circumstances (this includes the charging of any fee for the use of these passes).  Any Zoo Friend members found to be in breach of these terms and conditions will have their membership cancelled.
  5. Any past, current or future Zoo Friends discounts, offers or promotions cannot be used in conjunction with any other Zoo Friends discounts, offers or promotions. This includes upgrading a day ticket against a discounted online membership.
  6. Child Passes:
    • i. A Zoo Friend child member must reside in NSW or ACT to be eligible for FREE membership.
    • ii. A Zoo Friends child member must be attached to an active Zoo Friends adult membership.
    • iii. No more than two FREE child members per active adult or concession Zoo Friends membership.
    • iv. A child member is any member aged 4 -15 years.
    • v. Child (free or paid) memberships cannot be attached to a Transferable Guest Pass.
    • vi. If more than 2 children are to be added to a primary adult member or concession, the additional child member(s) must buy a child annual pass.
  7. A valid Zoo Friends membership (including a valid Transferable Guest Pass) grants the listed members unlimited entry during normal opening hours to Taronga Zoo & Taronga Western Plains Zoo.
  8. Other Zoos:
    • i. A valid adult or concession Zoo Friends membership enables you to visit Melbourne Zoo, Werribee Zoo, Healesville Sanctuary, Perth Zoo, and Adelaide Zoo and Monarto Zoo.
    • ii. A valid child (free or paid) Zoo Friends member may be charged an entry fee at Perth Zoo, and Adelaide Zoo and Monarto Zoo.
    • iii. A valid child (free or paid) Zoo Friends membership enables you to visit Melbourne Zoo, Werribee Zoo & Healesville Sanctuary.
  9. (Please note Zoos Vic, Zoos SA and Perth Zoo are separate entities and reserve the right to change terms and conditions)
  10. A Zoo Friends named membership card is non-transferable.  All memberships, excluding Transferable Guest Passes, must include current member details, including first and last name, date of birth and a photograph of the member. Only the named person listed on Zoo Friends membership card may use it. 
  11. Transferable Guest Passes:
    • i. No more than two Transferable Guest Passes can be purchased per Zoo Friends membership.
    • ii. Transferable Guest Passes may only be used by one person per visit per day to either Taronga or Taronga Western Plains zoos and are not valid at interstate zoos.
  12. To gain entry to Taronga and Taronga Western Plains zoos the member must present a valid and signed Zoo Friends membership card to Admissions staff. 
  13. Renewal of a Zoo Friends membership which has exceeded its expiry date by a period of more than 6 months are subject to a joining fee in addition to the membership subscription. 
  14. Zoo Friends with a current active membership are able to renew no more than 60 days in advance of the expiry of their membership.
  15. Child Pass ages:
    • i. A free Zoo Friends child annual pass covers a single child aged 4-15yrs inclusive.
    • ii. A paid Zoo Friends child annual pass covers a single child aged 4 – 15 years inclusive.
  16. Additional members may be added to a Zoo Friends membership, and are subject to the full applicable membership fee and will expire on the same date as the primary member. 
  17. The primary member is responsible for ensuring the details of their Zoo Friends membership are correct at all times.
  18. Visitors to Taronga Zoo or Taronga Western Plains Zoo choosing to upgrade to a membership from a day ticket are bound by the following terms:
    • i. A valid Taronga entry receipt or Taronga day ticket must be presented at the time of purchase.
    • ii. Only one admission amount can be discounted from each membership purchased, and at the price paid for the admission ticket.
    • iii. Admissions must be of an equivalent or comparatively lesser value than the membership they are to be discounted from. For example, the maximum discount available for an adult membership is an adult admission fee.
    • iv. If the total of admission ticket value exceeds the total membership value, Taronga will not refund the difference.
    • v. Upgrades must be made within 14 days of date of ticket redemption.
    • vi. Day tickets cannot be upgraded online and/or upgraded against the discounted online membership prices.
    • vii. Third Party and discount entry tickets cannot be upgraded to a membership.
  19. Concession rate is available for members who meet certain criteria, to see a list of what is accepted click here.
  20. To be eligible for Taronga Teacher’s Association (TTA) Membership members need to provide evidence of their profession, such as payslips or other documentation.
  21. A Zoo Friends membership is solely for the recreational enjoyment at the Zoos and cannot be used for entry for any commercial activity including product placement or news media reporting.
  22. Taronga Conservation Society reserves the right to change and determine member benefits, including discounts to Taronga retail shops and Taronga Zoo car park during a Zoo Friends membership including by giving you notice by email and by posting a notification on the Taronga Zoo website.
  23. A  Zoo Friends member must abide at all times by the conditions of entry of Taronga Zoo and Taronga Western Plains Zoo .
  24. The Zoo Friends team reserves the right to cancel a paid Zoo Friends membership without a refund upon breach of the Terms and Conditions above.
  25. If a membership card is lost there will be a $10 charge per card to a maximum of $20 for issuing a duplicate.
  26. To receive your exclusive parking discount at Taronga Zoo you will be required to validate your parking ticket either at the top Zoo Shop located in the main entry plaza or at the Zoo Friends office. Once your ticket has been validated you can pay at one of the automated pay machines in the car park or at the car park station. (Please note that you must validate your ticket before the Zoo closes, if your ticket has not been validated by that time you will be required to pay the full rate.)
  27. Membership privileges, terms and conditions may be amended or revoked at Zoo Friends' discretion by giving notice by email and by posting a notification on the Zoo Friends’ website.