Purchase your tickets to Taronga Zoo

Taronga's two Zoos are COVID-Safe sites.
We're committed to keeping you safe, so you may notice a few changes the next time you visit our Zoos.
Read more about the measures in place.

Sydney

Purchase your tickets online and select your visit date to Taronga Zoo Sydney.

Dubbo

Purchase your tickets online and select your visit date to Taronga Western Plains Zoo Dubbo.

COVID-Safe information

Last updated Tuesday 19 October 2021

Taronga Zoo Sydney and Taronga Western Plains Zoo Dubbo are delighted to re-open to the public after being temporarily closed in line with New South Wales Health Orders.

In line with NSW Health advice, the Zoos will be open to guests aged 16 years and over who are fully vaccinated against COVID-19, and all young people aged under 16.

If you have been asked to self-isolate, please do not visit either of Taronga’s Zoos.

If you have cold or flu symptoms, we ask that you please stay home and do not visit either of Taronga's two Zoos. Pre-booked tickets can be changed to an alternate date at no charge. This advice also applies to staff, students and volunteers.

The health and safety of Zoo guests, staff, animals and of course the broader community remains Taronga’s top priority and preparations are underway to ensure the Zoo is ready to reopen safely. Our sites are proudly COVID-safe and will comply with all NSW Government Health orders.

Safety measures

Vaccinated guests: Taronga Zoo Sydney and Taronga Western Plains Zoo Dubbo are open to guests aged 16 years and over who are fully vaccinated against COVID-19 or have medical exemption documentation (the NSW Government COVID-19 Vaccine Medical Contraindication), and all young people aged under 16.

Proof of vaccination: COVID-19 digital certificates are available for guests who are fully vaccinated against COVID-19, via the Express Plus Medicare mobile app or your Medicare online account through myGov. You can add your COVID-19 digital certificate to your smartphone Apple Wallet or Google Pay. Vaccinations will also be integrated into the Service NSW app in the coming weeks. For more information, or to access a physical copy of your vaccination certificate, please visit the Services Australia website.

Mask-wearing: Masks are required to be worn in all indoors locations including at cafes, indoor exhibits and viewing shelters. Guests are required to carry a mask at all times whilst in the Zoo.

Pre-booked visits: All guests, including Zoo Friends and complimentary ticket holders, will be required to pre-purchase tickets online for a specific date.

    Service NSW check-in: All guests will be required to check in using the Service NSW app and show proof of their vaccinations or a medical exemption upon arrival.

    Social distancing: Staff and guests (unless from the same household) are required to maintain 1.5m physical distancing at all times where possible.

    Bring your essentials upon arrival:

    • Your pre-purchased e-ticket (or registration confirmation for Zoo Friends)
    • Your proof of vaccination
    • Facemask
    • Personal hygiene kit (including sanitiser)
    • Contactless payment method
    • Sunscreen
    • Water bottle

    Guests are not permitted to visit Taronga’s Zoos in Sydney and Dubbo or stay overnight if it contravenes state or federal travel restrictions, border closures and public health orders relating to COVID-19. If you have been asked to self-isolate, please do not enter Taronga Zoo Sydney or Taronga Western Plains Zoo Dubbo. If you have cold or flu symptoms, we ask that you also please stay home and do not visit.

    If you have purchased General Admission Zoo entry tickets, excluding promotional offers, and need to change your visit date due to impacts from COVID-19, please contact either Taronga Zoo Sydney or Taronga Western Plains Zoo Dubbo:

    Sydney: email tz@zoo.nsw.gov.au or call 02 9969 2777

    Dubbo: email twpz@zoo.nsw.gov.au or call 02 6881 1400

    Gift Vouchers

    A Taronga Zoo gift voucher is the perfect gift for your family, friends, colleagues or employees. Vouchers are for general admission to Taronga Zoo Sydney on any day of the year and are valid for three years from date of purchase.

    Gift Voucher sales will close at midnight on Monday 20 December 2021.
     

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    If you require an extension due to COVID-19, please contact tz@zoo.nsw.gov.au.

    Gift Voucher purchases are non-refundable and Terms & Conditions of Sale also apply.

    Gift voucher processing

    Please note that gift Voucher requests are processed weekly every Tuesday and will be sent out as soon as possible once they have been processed. We appreciate your patience and understanding.