Taronga is not-for-profit. Every dollar you spend saves wildlife.
Give the gift of an unforgettable escape with a Taronga Accommodation Gift Voucher. Perfect for that special someone, these vouchers unlock a truly immersive, once-in-a-lifetime overnight experience and can be used across both Sydney and Dubbo Zoos.
Buy an Accommodation Gift Voucher online now.
The Wildlife Retreat at Taronga is an elegant Australian eco-retreat nestled within Taronga Zoo, overlooking magnificent Sydney Harbour. An experience like no other, a stay the Wildlife Retreat is truly immersive, offering guests the opportunity to wake up to the sounds of native wildlife and stunning views of Sydney Harbour, while combining elegant accommodation, fine dining and intimate Australian wildlife experiences.
Roar and Snore at Taronga Zoo Sydney is an unforgettable overnight experience featuring intimate animal encounters, fascinating keeper talks, delicious food and safari-style accommodation with spectacular views of Sydney Harbour. Enjoy an exclusive night tour, unique behind-the-scenes experiences, entry to Taronga Zoo and complimentary parking as part of your Roar and Snore stay.
Experience a slice of Africa without leaving Australia! Zoofari Lodge is positioned right beside a stunning savannah, home to giraffes, rhinos, zebra and antelope. This African safari-style experience is inclusive of one night accommodation in a unique lodge, dinner, breakfast, exclusive tour, two-day zoo entry and bike hire.
Spend the night in a stylish and comfortable self-contained cabin adjacent to Taronga Western Plains Zoo, Dubbo. Enjoy views of sprawling natural grassland right on your doorstep in this family-friendly retreat that now includes a playground for the kids. With a range of packages available, Savannah Cabins is ideal for a short stay to explore the Zoo, or a longer stay to experience Dubbo and the surrounding region.
Situated on the Taronga Western Plains Zoo circuit near Lion Pride Lands lies Billabong Camp – an immersive overnight adventure sure to please the whole family! At Billabong Camp, you’ll uncover the secret, after hours life of Taronga Western Plains Zoo with the help of our Zoo Host, as well as enjoy a tasty Australian barbecue dinner, continental breakfast and two day entry to the Zoo.
Contact us
If you have any questions about purchasing or redeeming a gift certificate, please contact our accommodation team via email or phone.
Sydney
Phone: 02 9969 2777 (option 4)
Email: accommodation@zoo.nsw.gov.auDubbo
Phone: 02 6881 1488
Email: stayovernight@zoo.nsw.gov.au
Each Taronga accommodation gift certificate contains a unique reference number. If you've received a gift certificate and would like to apply your credit to an accommodation booking, simply add your unique number into the 'Gift Certificate Reference' field on the online booking page.
Taronga Gift Cards are now powered by True Rewards. When you purchase a Taronga Gift Card, your digital card and confirmation email will come from Taronga, but you may also see references to True Rewards — our trusted Australian gift card and digital payment partner.
True Rewards securely manages the delivery, activation, and balance tracking of Taronga Gift Cards, helping ensure your experience is seamless and reliable. Your gift card is still 100% Taronga — the partnership simply helps us make it faster and easier for you to give (or receive) the gift of wildlife.
What can I use a Taronga Gift Card for?
Taronga Accommodation Gift Cards can be used to book and purchase accommodation at the Wildlife Retreat at Taronga and Roar and Snore in Sydney and Savannah Cabins, Billabong Camp and Zoofari Lodge in Taronga Western Plains Zoo Dubbo. Any remaining balances on the gift cards can be redeemed within the Zoo’s.
Where can I buy a Taronga Gift Card?
Taronga Gift Cards can be purchased online through our official website. Once you’ve ordered, you’ll receive your digital gift card via email and SMS, powered by True Rewards.
Can I buy a physical gift card?
At this time, Taronga Gift Cards are available as digital Gift Cards only, making them fast, convenient, and environmentally friendly.
How do I redeem my Taronga Digital Accommodation Gift Card?
A: Your digital Taronga Gift Card can be redeemed online or in person. Simply enter your card details at checkout when booking online, any additional balances may be used in person by presenting your digital gift card at one of our accommodation properties at Taronga Zoo Sydney or Taronga Western Plains Zoo Dubbo.
I have a voucher number that looks like HERO-1234-4567 — how do I use it?
A: As there are still gift vouchers in circulation from our old provider you will still be able to redeem these while the voucher is valid. If your voucher number begins with HERO-, please enter this code in the Promo Code field when selecting your booking dates online. The value of your voucher will automatically apply as a discount to your booking total.
Can I use my Taronga Digital Accommodation Gift Card across both zoos?
Yes! Taronga Digital Accommodation Gift Cards powered by True Rewards can be redeemed at both Taronga Zoo Sydney and Taronga Western Plains Zoo Dubbo accommodation options. Unfortunately however a Gift Voucher with HERO-1234-4567 style codes can only be redeemed at the accommodation property it was purchased for.
How do I check my balance?
You can check your Taronga Gift Card balance anytime by visiting the True Rewards Balance Checker and entering your card details.
Do Taronga Digital Accommodation Gift Cards expire?
Yes, Taronga Digital Accommodation Gift Cards are valid for three years from the date of issue. The expiry date will be clearly displayed on your digital card.
Can I reload or top up my gift card?
No, Taronga Digital Accommodation Gift Cards cannot be reloaded. Once the balance has been used, a new gift card can be purchased.
What happens if I lose my gift card email?
If you’ve lost your digital gift card email, please contact True Rewards customer support via truerewards.com.au/contact for assistance.
Can I exchange my gift card for cash?
No, Taronga Digital Accommodation Gift Cards are non-refundable and cannot be redeemed for cash.
Who do I contact for help with my gift card?
For balance, technical, or delivery issues, please contact True Rewards Support. For questions about using your gift card or for a HERO voucher at Taronga, you can reach our Taronga Guest Services team.
