Changes to your visit

Changes to your visit

We're committed to keeping you safe.

In line with the latest advice from NSW Health, there are currently a number of operational changes in place at Taronga Western Plains Zoo Dubbo. The changes we have put in place to keep you safe are outlined below.

Whilst Taronga Western Plains Zoo Dubbo will remain open at this stage, we want you to have a safe and enjoyable day out, so there will be a number of changes required in line with the latest advice from NSW Health, effective until 11.59pm on Friday 30 July 2021.

Updated safety measures

Last updated Wednesday 28 July 2021

In line with the latest NSW Health advice, Taronga Western Plains Zoo Dubbo remains open, however, the following safety measures continue to be in place until 12.01am on Saturday 28 August 2021, applying to day and overnight guests:

Mask-wearing: Masks must be worn in all indoor areas, including indoor exhibits and shelters, retail store and food and beverage outlets.

Reduced capacity: Capacity has been reduced in all indoor and outdoor areas in line with the 4m2 rule. This includes indoor exhibits and shelters, retail store and food and beverage outlets.

In-grounds Keeper Talks: Live Keeper Activities remain paused, however guests can access online Keeper Talks on their devices in grounds.

Animal Encounters: All Animal Encounters and Tours remain paused.

Guests from Greater Sydney, the Blue Mountains, Central Coast, Shellharbour and Wollongong: As the stay at home order remains in place for Greater Sydney, the Blue Mountains, Central Coast, Shellharbour and Wollongong, guests who currently live or work in these areas will not be able to visit Taronga Western Plains Zoo Dubbo, either as a day visitor or for overnight stays.

Any guests impacted by these measures who have previously purchased tickets or booked a stay will be able to reschedule their visit for a later date. To do so please email twpz@zoo.nsw.gov.au.

Any guests who feel unwell are asked to respect NSW Health advice and delay their visit.

The health and safety of our animals, guests, staff and volunteers are our top priority and we are committed to maintaining these measures for as long as public safety requires us to.

Pre-booked tickets can be changed to an alternate date at no charge. If you need to change your visit date, please contact:

General enquiries and Zoo tickets: Email twpz@zoo.nsw.gov.au or call 02 6881 1400

For Zoo accommodation: Email stayovernight@zoo.nsw.gov.au or call 02 6881 1488 

Keeping you safe

In line with the latest advice from NSW Health, there are currently a number of operational changes in place at Taronga Western Plains Zoo Dubbo. The changes we have put in place to keep you safe are outlined below.

What changes have been made to Taronga Western Plains Zoo Dubbo's operations for guest and staff safety?

Taronga has made many modifications to support social distancing regulations. These include:  

  • Masks must be worn in all indoor areas, including indoor exhibits and shelters, retail store and food and beverage outlets
  • Capacity will be reduced in all indoor and outdoor areas in line with the 4m2 rule. This includes indoor exhibits, retail store and food and beverage outlets
  • Live Keeper activities are paused until further notice. Guests can access online Keeper Talks on their devices in grounds
  • All Animal Encounters and Tours are paused until further notice
  • Any guests who live, work or have visited Greater Sydney, the Blue Mountains or Wollongong on or after 21 June 2021 will not be able to visit Taronga Western Plains Zoo Dubbo, either as a day visitor or for overnight accommodation
  • Daily visitor numbers are monitored to ensure safe social distancing and tickets are only available to purchase online from taronga.org.au
  • Zoo Friends and complimentary ticket holders are required to register their visit online before attending the Zoo
  • Cash is not accepted on site, with contactless payments available
  • Cafés and dining areas will operate in-line with NSW restrictions applicable at the time with hygiene in these areas a high priority
  • The Hire Centre is open offering bike and cart hire, with equipment sanitised before and after each hire
  • Strollers are not available for hire. Wheelchairs are available for hire and will be sanitised before and after each use
  • Barbecues are unavailable until further notice

These adjustments will be continually modified in line with current restrictions and the most accurate information will always be updated on this webpage.

What extra precautions is Taronga Western Plains Zoo Dubbo taking to minimise the risk of transmission of COVID-19?

In addition to operational changes, Taronga has taken significant precautions to minimise the risk of transmission. These include: 

  • Installation of signage at entry points stipulating guests are unable to enter if they have been asked to self-isolate
  • Installation of signage throughout Taronga Zoo Sydney encouraging increased hygiene and social distancing measures
  • Increased access to hand sanitiser at sanitising stations
  • Increased cleaning throughout Zoo grounds with a priority focus on food service areas, bathrooms and high-frequency hard surfaces and areas
  • COVID marshals will also be on site to ensure the safety of all our guests, the animals and the broader community

Do we need to wear a face mask?

Yes, masks must now be worn in all indoor areas, including indoor exhibits and shelters, retail store and food and beverage outlets.

Our friendly team wear will also wear masks for your safety.

What contingencies does Taronga Western Plains Zoo have in place to deal with a potential outbreak?

The outdoor nature of Taronga Western Plains Zoo and the precautions in place mean that the chance of transmission of COVID-19 at the Zoo is low. However, the safety of our guests, our staff and volunteers and the broader community remains our top priority. As part of our COVID Safe Operations Plan, Taronga has prepared for the possibility that a person testing positive for COVID-19 may visit the Zoo and that this may result in an outbreak. In this instance, Taronga’s online booking and registration process will mean we can support contact tracing and notify guests, staff or contractors quickly. In all instances we will work with the NSW Government and NSW Health to take an appropriate response.

Are guests at risk of catching COVID-19 from Zoo animals?

On current evidence, there is no risk of guests catching COVID-19 from zoo animals. Biosecurity measures are in place and Taronga adheres to National Biosecurity Guidelines and makes every attempt to prevent disease incursions and to protect the health of its animals, staff, volunteers, students and guests.   

Are animals at risk of catching COVID-19 from guests?

It is plausible that the animals in our care could become infected with COVID-19, however it is unlikely. Biosecurity measures are in place and Taronga adheres to National Biosecurity Guidelines and makes every attempt to prevent disease incursions and to protect the health of its animals, staff, volunteers, students and guests. Current standard recommendations to prevent human to human transmission of COVID-19 also minimise risk to zoo animals.

Checking in upon arrival

Taronga Western Plains Zoo Dubbo is a COVID-safe venue!

We are committed to keeping you and your family safe and we follow all current NSW Health guidelines and advice. As part of your visit, we ask you to please check in using the Service NSW QR code. Please show this, along with your tickets, at the entry gate/check in desk. 

To make visit even more enjoyable, we suggest you download the app before you visit.

Changes to ticketing

Due to the current COVID-19 safety restrictions, all visitors are required to purchase tickets online and attend the Zoo on their selected date only.

Do I need to register tickets online for children under 4 years of age?

Yes, free tickets are still be available for children under the age of 4 years old. However, to ensure we can manage capacity, all individuals visiting Taronga Western Plains Zoo Dubbo, including infants under 4, must be booked via the online ticketing system.

I booked a ticket but due to COVID, I now need to visit on a different date, what do I do?

If you have been affected by COVID restrictions, and therefore need to change the date of your ticket, you can do so by calling us on 02 6881 1400 or by emailing twpz@zoo.nsw.gov.au and we’ll help you make those changes at no charge!

Unfortunately, if you have purchased a ticket during a promotional period using a discount code, discounted tickets are NOT transferable to a date outside the promotional date range in the Terms and Conditions of that promotion. Please ensure to check the specific full terms and conditions when buying tickets during a promotional period.

I have a gold or community pass - do I need to register?

Yes. All visitors to either Taronga Zoo Sydney or Taronga Western Plains Zoo Dubbo, including any gold pass or community pass holders, MUST register online for COVID-19 tracing purposes. When booking your gold/community pass via your organisation, please ensure you obtain the registration link specifically set up for the registration of gold/community pass members.

NOTE: gold passes are available exclusively to Taronga's corporate partners, and Community Passes are available exclusively to community groups via our foundation team.

Will the Zoo be honouring the '$1 on your birthday' promotion for birthdays that occurred during the Zoo's closure?

This promotion has now ended. However, guests who registered for the ‘$1 on your birthday’ promotion during the Zoo's closure were able to redeem this offer until Thursday 17 September 2020

Is my ticket still valid for two days at Taronga Western Plains Zoo Dubbo?

Yes, Taronga Western Plains Zoo Dubbo tickets are valid for two consecutive days. Please check the box on the ticketing purchase form to confirm you will be attending both days, being mindful of the wider community as we monitor daily visitors.

Zoo Friends

To ensure overcrowding does not occur and social distancing can effectively take place, we’ll be limiting the number of visitors allowed on-site, and Zoo Friends will initially need to book online prior to attending. Register your visit using the forms below.

Zoo Friends Registration Form


VISIT DUBBO

 

VISIT SYDNEY

Changes to add-on experiences

To make sure that we follow all social distancing regulations some aspects of the Zoo’s operations remain closed. Taronga is in ongoing communication with the NSW Government and the NSW Department of Health regarding the latest advice to keep you, our staff and animals safe.

Add-on experiences that are currently affected and not in operation include:

  • In-grounds Keeper talks, virtual talks can still be watched on our Keeper talks webpage
  • Animal Encounters
  • Tours and behind-the-scenes experiences

Are Taronga Western Plains Zoo Dubbo's accommodation products open?

Yes, Zoofari Lodge, Savannah Cabins and Billabong Camp are open to those not affected by stay-at-home orders. Bookings can be made online.

Are Taronga's education programs (including excursions) currently open?

Only self-guided excursions are able to be booked at Taronga Western Plains Zoo Dubbo only for schools within the Dubbo Local Government Areas.

Overnight camps and curriculum-linked workshops are currently not operating in line with the latest safety measures.

Alternatively, there are online learning experiences available for students and teachers.

Accessibility

Taronga Western Plains Zoo Dubbo aims to be as accessible as possible to guests' needs, however, some changes will impact the usual guest experience to ensure we stay in line with recommended safety procedures.

Read more about how you can plan your travel to and from the Zoo.

 

Can I still hire strollers and/or wheelchairs?

Strollers: unfortunately, guests will not be able to hire strollers, we thank you for your understanding and patience.

Wheelchairs: guests will be able to hire wheelchairs. Additional cleaning and hygiene is in place to ensure wheelchairs are safe to hire.