Changes to your visit

Changes to your visit

We're committed to keeping you safe.

Read the latest updates in line with the latest advice from NSW Health for Taronga Zoo Western Plains Zoo Dubbo.

Important update 

Last updated Friday 10 September 2021

Following the latest announcement from NSW Health, we are delighted to hear that Taronga Western Plains Zoo Dubbo is poised to reopen to vaccinated guests once we reach a 70% double-vaccination rate across NSW. 

Whilst our two zoos are still closed for the time being, we remain connected to our guests via Taronga TV and virtual lessons and continue to provide care for the animals at our zoos while keeping up our vital conservation work. 
 
As a not-for-profit organisation, we exist to connect people with wildlife and while we have been able to do this virtually during lockdown, we look forward to welcoming guest back to our beautiful zoos soon. 
 
We will be working closely with NSW Health to understand what the easing of lockdown restrictions will mean for us, our animals and our guests, and will share more information as we have it. 
 
Please bear with us as we work through the details and how this impacts our community and stay connected with us on our social channels and website for more information. 

Take care of yourself and each other and thank you for your ongoing support of Taronga during this unprecedented time. 

Pre-booked tickets can be changed to an alternate date at no charge. If you need to change your visit date, please contact:

General enquiries and Zoo tickets: Email twpz@zoo.nsw.gov.au or call 02 6881 1400

For Zoo accommodation: Email stayovernight@zoo.nsw.gov.au or call 02 6881 1488 

Stay connected with us

  • Taronga TV: Maintaining a connection with nature and wildlife is so important at a time like this, and we will continue to bring the Zoo to you through Taronga TV. Tune in daily for fascinating keepers talks and shows, 24/7 live animal streams, animal antics and behind-the-scenes sneak peeks at what the animals get up to when the Zoo is closed
     
  • Free Virtual Lessons: Taronga's Education team are providing a vital resource for parents and students with free virtual lessons livestreamed each week
     
  • How you can help us while we're closed: Throughout the closure, the Taronga Foundation will continue to fundraise to ensure we can continue operating our two Wildlife Hospitals and our vital conservation work in Australia and overseas, read more about how you can still help us while our gates are temporarily closed

Keeping you safe

We are constantly working to keep you, our staff and our animals safe. 

When the Zoo is ready to reopen in a safe capacity to guests again, this webpage will be updated with Taronga's operational safety measures to ensure we remain a COVID-Safe venue. 

What contingencies does Taronga Western Plains Zoo have in place to deal with a potential outbreak?

The outdoor nature of Taronga Western Plains Zoo and the precautions in place mean that the chance of transmission of COVID-19 at the Zoo is low. However, the safety of our guests, our staff and volunteers and the broader community remains our top priority. As part of our COVID Safe Operations Plan, Taronga has prepared for the possibility that a person testing positive for COVID-19 may visit the Zoo and that this may result in an outbreak. In this instance, Taronga’s online booking and registration process will mean we can support contact tracing and notify guests, staff or contractors quickly. In all instances we will work with the NSW Government and NSW Health to take an appropriate response.

Are guests at risk of catching COVID-19 from Zoo animals?

On current evidence, there is no risk of guests catching COVID-19 from zoo animals. Biosecurity measures are in place and Taronga adheres to National Biosecurity Guidelines and makes every attempt to prevent disease incursions and to protect the health of its animals, staff, volunteers, students and guests.   

Are animals at risk of catching COVID-19 from guests?

It is plausible that the animals in our care could become infected with COVID-19, however it is unlikely. Biosecurity measures are in place and Taronga adheres to National Biosecurity Guidelines and makes every attempt to prevent disease incursions and to protect the health of its animals, staff, volunteers, students and guests. Current standard recommendations to prevent human to human transmission of COVID-19 also minimise risk to zoo animals.

Changes to ticketing

Whilst Taronga Western Plains Zoo Dubbo is temporarily closed, guests can still purchase tickets online for future visits.

Do I need to register tickets online for children under 4 years of age?

Yes, free tickets are still be available for children under the age of 4 years old. However, to ensure we can manage capacity, all individuals visiting Taronga Western Plains Zoo Dubbo, including infants under 4, must be booked via the online ticketing system.

I booked a ticket but due to COVID, I now need to visit on a different date, what do I do?

If you have been affected by COVID restrictions, and therefore need to change the date of your ticket, you can do so by calling us on 02 6881 1400 or by emailing twpz@zoo.nsw.gov.au and we’ll help you make those changes at no charge!

Unfortunately, if you have purchased a ticket during a promotional period using a discount code, discounted tickets are NOT transferable to a date outside the promotional date range in the Terms and Conditions of that promotion. Please ensure to check the specific full terms and conditions when buying tickets during a promotional period.

I have a gold or community pass - do I need to register?

Yes. All visitors to either Taronga Zoo Sydney or Taronga Western Plains Zoo Dubbo, including any gold pass or community pass holders, MUST register online for COVID-19 tracing purposes. When booking your gold/community pass via your organisation, please ensure you obtain the registration link specifically set up for the registration of gold/community pass members.

NOTE: gold passes are available exclusively to Taronga's corporate partners, and Community Passes are available exclusively to community groups via our foundation team.

Will the Zoo be honouring the '$1 on your birthday' promotion for birthdays that occurred during the Zoo's closure?

This promotion has now ended. However, guests who registered for the ‘$1 on your birthday’ promotion during the Zoo's closure were able to redeem this offer until Thursday 17 September 2020

Is my ticket still valid for two days at Taronga Western Plains Zoo Dubbo?

Yes, Taronga Western Plains Zoo Dubbo tickets are valid for two consecutive days. Please check the box on the ticketing purchase form to confirm you will be attending both days, being mindful of the wider community as we monitor daily visitors.

Zoo Friends

Whilst Taronga Western Plains Zoo Dubbo is temporarily closed, Zoo Friends annual pass holders can still register online for future visits.

Register your visit using the forms below.

Zoo Friends Registration Form


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