Changes to your visit

Changes to your visit

We're committed to keeping you safe.

If you have cold or flu symptoms, we ask that you please stay home and do not visit either of Taronga's two Zoos until you are well again, pre-booked tickets can be changed to an alternate date at no charge. This advice also applies to staff, students and volunteers.

We can't wait to welcome you and your family to Taronga Western Plains Zoo!

We’re open and committed to keeping you safe, but this does mean some changes to the usual experience. Find the answers to all your questions below about our safety precautions, ticketing and guest experience.

Keeping you safe

We have taken great care so your day at Taronga Western Plains Zoo Dubbo is safe and enjoyable. Our team members take you through all the changes to your visit in this short video.

Alternatively, dive into the detail below to find the answers to your questions.  

We're all in this together infographic

Bring your essentials infographic

Important!

Guests are NOT permitted to visit Taronga’s Zoos in Dubbo and Sydney or stay overnight if it contravenes state or federal travel restrictions, border closures and public health orders relating to COVID-19 hotspots. If you have been asked to self-isolate, please do not enter Taronga Zoo.

If you have cold or flu symptoms, we ask that you please stay home and do not visit either of Taronga's two Zoos until you are well again. Pre-booked tickets can be changed to an alternate date at no charge. This advice also applies to staff, students and volunteers.

Read more about how our ticketing process has changed to keep you safe.

What changes have been made to Taronga Western Plains Zoo Dubbo's operations for guest and staff safety?

Taronga has made many modifications to support social distancing regulations. These include:  

  • Daily visitor numbers are monitored to ensure safe social distancing and tickets are only available to purchase online from taronga.org.au.
  • Zoo Friends and complimentary ticket holders are required to register their visit online before attending the Zoo
  • Guests with previously purchased online tickets will receive further information directly via email on how to register for a selected date
  • In person keeper talks have not resumed, but can be accessed virtually in the Zoo
  • Cash is not accepted on site, with contactless payments available
  • Café’s and dining areas will operate in-line with NSW restrictions applicable at the time with hygiene in these areas a high priority
  • The Zoo Shop is open with limited capacity in-store and contactless payments available
  • The Hire Centre is open offering bike and cart hire, with equipment sanitised before and after each hire
  • Strollers are not available for hire. Wheelchairs are available for hire and will be sanitised before and after each use
  • Animal encounters and tours remain temporarily unavailable
  • Overnight experiences Zoofari Lodge, the Savannah Cabins and Billabong Camp are open. Read more and book now
  • Indoor and outdoor dining spaces have limited seating capacity and changed queuing
  • Our playgrounds are open, however, play equipment does not receive additional sanitisation and guests are asked to practice good hygiene and to adhere to social distancing requirements if using the play equipment
  • Barbecues are unavailable until further notice

These adjustments will be continually modified in line with current restrictions and the most accurate information will always be updated on this webpage.

Last updated: Friday 2 October 2020

What extra precautions is Taronga Western Plains Zoo taking to minimise the risk of transmission of COVID-19?

In addition to operational changes, Taronga has taken significant precautions to minimise the risk of transmission. These include: 

  • Installation of signage at entry points stipulating guests are unable to enter if they have been asked to self-isolate
  • Installation of signage throughout Taronga Western Plains Zoo Dubbo encouraging increased hygiene and social distancing measures
  • Increased access to hand sanitiser at sanitising stations
  • Increased cleaning throughout Zoo grounds with a priority focus on food service areas, bathrooms and high-frequency hard surfaces and areas

Do we need to wear a face mask?

Taronga Western Plains Zoo Dubbo is a registered COVIDSafe business and takes the health and safety of guests and staff very seriously. Wearing a face mask is not currently mandatory in NSW however it has been recommended as another way to help reduce community transmission of COVID-19.  As a leading community attraction, we believe it’s important to lead the way in helping reduce potential transmission of COVID-19 and as such we invite our guests to join us in wearing a face mask to maximise the safety of everyone visiting or working at the Zoo.  

What contingencies does Taronga Western Plains Zoo have in place to deal with a potential outbreak?

The outdoor nature of Taronga Western Plains Zoo and the precautions in place mean that the chance of transmission of Covid-19 at the Zoo is low. However, the safety of our guests, our staff and volunteers and the broader community remains our top priority. As part of our Covid Safe Operations Plan, Taronga has prepared for the possibility that a person testing positive for COVID-19 may visit the Zoo and that this may result in an outbreak. In this instance, Taronga’s online booking and registration process will mean we can support contact tracing and notify guests, staff or contractors quickly. In all instances we will work with the NSW Government and NSW Health to take an appropriate response.

Are guests at risk of catching COVID-19 from Zoo animals?

On current evidence, there is no risk of guests catching COVID-19 from zoo animals. Biosecurity measures are in place and Taronga adheres to National Biosecurity Guidelines and makes every attempt to prevent disease incursions and to protect the health of its animals, staff, volunteers, students and guests.   

Are animals at risk of catching COVID-19 from guests?

It is plausible that the animals in our care could become infected with COVID-19, however it is unlikely. Biosecurity measures are in place and Taronga adheres to National Biosecurity Guidelines and makes every attempt to prevent disease incursions and to protect the health of its animals, staff, volunteers, students and guests. Current standard recommendations to prevent human to human transmission of Covid-19 also minimise risk to zoo animals.

Changes to ticketing

Due to the current COVID-19 safety restrictions, all visitors are required to purchase tickets online and attend the Zoo on their selected date only. Tickets will NOT be available for purchase at the gate.

If you are a Zoo Friend member, please go to this form to register for your visit.

Do I need to register tickets online for children under 4 years of age?

Yes, free tickets are still be available for children under the age of 4 years old. However, to ensure we can manage capacity, all individuals visiting Taronga Western Plains Zoo Dubbo, including infants under 4, must be booked via the online ticketing system.

I previously purchased a ticket to Taronga Western Plains Zoo Dubbo, is it still valid?

All tickets purchased prior to Taronga's temporary closure on Wednesday 25 March 2020 to Taronga Zoo Sydney and Taronga Western Plains Zoo Dubbo have had the validity extended and honoured for 12 months from the date of purchase.

Guests with previously purchased online tickets will receive further information directly via email, including a unique access code, on how to register for a selected date in line with limited daily capacity. 

To help manage the Zoo’s capacity, guests must still register their intent to use their ticket online before visiting via our online ticketing form.

I booked a ticket but now plan to visit on a different date, what do I do?

Don’t worry if your plans have changed. Just contact us by calling 02 6881 1400 or by emailing twpz@zoo.nsw.gov.au and we’ll help you make those changes at no charge!

I have a gold or community pass - do I need to register?

Yes. All visitors to either Taronga Zoo Sydney or Taronga Western Plains Zoo Dubbo, including any gold pass or community pass holders, MUST register online for COVID-19 tracing purposes. When booking your gold/community pass via your organisation, please ensure you obtain the registration link specifically set up for the registration of gold/community pass members.

NOTE: gold passes are available exclusively to Taronga's corporate partners, and Community Passes are available exclusively to community groups via our foundation team.

Will the Zoo be honouring the '$1 on your birthday' promotion for birthdays that occurred during the Zoo's closure?

This promotion has now ended. However, guests who registered for the ‘$1 on your birthday’ promotion during the Zoo's closure were able to redeem this offer until Thursday 17 September 2020

Is my ticket still valid for two days at Taronga Western Plains Zoo Dubbo?

Yes, Taronga Western Plains Zoo Dubbo tickets are valid for two consecutive days. Please check the box on the ticketing purchase form to confirm you will be attending both days, being mindful of the wider community as we monitor daily visitors.

Zoo Friends

Everything is better with friends and we’re so grateful to our Zoo Friends for sticking with us since March. Zoo Friends are a valuable part of Taronga’s community and we're so excited to welcome members back to our zoos!

A 3-month extension has been automatically applied to all of our Zoo Friends memberships. While the short closure and the measures we have taken are necessary to continue to play our role in supporting efforts to prevent the transmission of COVID-19, we understand that there may be slight disruptions to your experience. We hope this additional time helps you to enjoy the full value from your pass.

Zoo Friends Registration Form

To ensure overcrowding does not occur and social distancing can effectively take place, we’ll be limiting the number of visitors allowed on-site, and Zoo Friends will initially need to book online prior to attending. Register your visit using the forms below.
 

VISIT DUBBO

 

VISIT SYDNEY

Changes to add-on experiences

To make sure that we follow all social distancing regulations some aspects of the Zoo’s operations remain closed and this includes animal encounters. Taronga is in ongoing communication with the NSW Government and the NSW Department of Health regarding the latest advice and will look to reopen our usual add-on experiences when it is safe for us to do so.

Add-on experiences that are currently affected and not in operation include:

  • Animal encounters
  • Tours and behind-the-scenes experiences

Are Taronga Western Plains Zoo Dubbo's accommodation products open?

Yes, Zoofari Lodge, Savannah Cabins and Billabong Camp are open and bookings can be made online.

The Wildlife Retreat at Taronga and Roar & Snore in Taronga Zoo Sydney are also open, read more and book your overnight stay.

Are Taronga's education programs (including excursions and incursions) currently open?

At this stage, all face-to-face education and community programs remain on hold until further notice. This includes Youth at the Zoo, Zoo Mobile, Zoo Adventures school holiday programs, Keeper for a Day programs and onsite excursions. However a number of online learning experiences are available to students and teachers.

Accessibility

Taronga Western Plains Zoo Dubbo aims to be as accessible as possible to guests' needs, however, some changes will impact the usual guest experience to ensure we stay in line with recommended safety procedures.

Read more about how you can plan your travel to and from the Zoo.

 

Can I still hire strollers and/or wheelchairs?

Strollers: unfortunately, guests will not be able to hire strollers, we thank you for your understanding and patience.

Wheelchairs: guests will be able to hire wheelchairs. Additional cleaning and hygiene is in place to ensure wheelchairs are safe to hire.