Full prepayment is required at the time of booking.

• Guests are required at all times to behave in a manner consistent with Taronga’s Animal Welfare Charter
• Children must be supervised at all times within the Wildlife Retreat and all bookings require an accompanying adult over the age of 18
• The Wildlife Retreat is a non-smoking property. Smoking is only permitted outside of the site boundary
• Balloons and confetti are not allowed on the premises as they pose a significant risk to wildlife on site
• We reserve the right to request guests to leave if they behave in a manner that impacts the enjoyment of other guests or poses a risk to other guests, staff and the animals in our care. Furthermore, if any damages occur due to misuse of the room we reserve the right to charge you the full cost of reparation

Cancellation policy:

• Up to 7 days prior to arrival bookings can be cancelled with no cancellation fee. A full refund will be provided
• Within 7 days of arrival cancellations will incur a 100% amendment/cancellation fee
• Refunds may take up to 6 - 8 weeks to process. All refunds will be processed back to the original card of payment only
• A valid credit card and photo identification matching the name on your reservation is required to check in to the Wildlife Retreat. The Wildlife Retreat is a cashless facility and accepts card payments only
• Gift Certificates are non-refundable. If you have used a Gift Certificate for this booking, your certificate will be reinstated to use for another booking within your validity period

At any time, if you are unable to complete your stay at Wildlife Retreat due to COVID-19 related issues listed below, our team will happily reschedule your booking or provide a full refund.

• You have tested positive for COVID19 14 days before your arrival
• You are awaiting results of a COVID test
• Due to a government-mandated border closure, you can no longer access the Wildlife Retreat
• You have been instructed by health authorities to isolate at home

Please note that if you are required to reschedule or request a refund due to COVID, our reservation team will require documentation that supports the need to change your reservation. If evidence cannot be provided, the original terms and conditions apply. Any booking cancelled within 7 days will do so with a 100% cancellation charge.