The wild awaits

The wild awaits

Now open.

Taronga Zoo Sydney and Taronga Western Plains Zoo Dubbo are delighted to open its gates to the public after being temporarily closed in line with New South Wales Health Orders.

Taronga Zoo Sydney’s beautiful outdoor harbourside location provides you with the chance to reconnect with our animals and nature and enjoy time safely with family and friends.

We’re committed to keeping you safe, but this does mean some changes to the usual experience which can be read in detail around our safety precautions, ticketing and guest experience.

Important update

Last updated Tuesday 19 October 2021

Taronga Zoo Sydney and Taronga Western Plains Zoo Dubbo are now open to guests aged 16 years and over who are fully vaccinated against COVID-19, and all young people aged under 16. All guests must provide proof of COVID-19 vaccination or medical exemption documentation (the NSW Government COVID-19 Vaccine Medical Contraindication) upon entry.

View examples of what presenting proof of vaccination or medical exemption documentation looks like upon arrival at our Zoos.

If you have been asked to self-isolate, please do not visit either of Taronga’s Zoos.

If you have cold or flu symptoms, we ask that you please stay home and do not visit either of Taronga's two Zoos. Pre-booked tickets can be changed to an alternate date at no charge. This advice also applies to staff, students and volunteers.

The health and safety of Zoo guests, staff, animals and of course the broader community remains Taronga’s top priority and preparations are underway to ensure the Zoo is ready to reopen safely. Our sites are proudly COVID-Safe and will comply with all NSW Government Health orders.

Whilst both Zoos have been temporarily closed to the public, the Zoo’s dedicated staff have continued to take care of the animals, ensuring their welfare and safety remains at the highest possible standard while also continuing our vital conservation work.

Pre-booked tickets can be changed to an alternate date at no charge. If you need to change your visit date, please contact either Taronga Zoo Sydney or Taronga Western Plains Zoo:

Sydney: email tz@zoo.nsw.gov.au or call 02 9969 2777

Dubbo: email twpz@zoo.nsw.gov.au or call 02 6881 1400

COVID-19 safety measures

In accordance with the latest NSW Health advice, there are some important changes across both Zoos to keep the community safe when planning a visit.

These include:

  • COVID-19 vaccinated guests: Taronga Zoo Sydney and Taronga Western Plains Zoo Dubbo are open to guests aged 16 years and over who are fully vaccinated against COVID-19, and all young people aged under 16. All guests must provide proof of COVID-19 vaccination or medical exemption documentation (the NSW Government COVID-19 Vaccine Medical Contraindication) upon entry
    • View examples of what presenting proof of vaccination or medical exemption documentation looks like upon arrival at our Zoos.
  • Limited daily numbers: Daily visitor numbers will be limited to remove any risk of overcrowding, with a fixed number of tickets available per day
  • Pre-booked visits only: All guests, including Zoo Friends and complimentary ticket holders, will be required to pre-purchase tickets online for a specific date
  • Service NSW check-in: All guests will be required to check in using the Service NSW app upon arrival
  • Mask-wearing: Masks are required to be worn in all indoors locations including at cafes, indoor exhibits and viewing shelters. Guests are required to carry a mask at all times whilst in the zoo
  • Social distancing: Staff and guests (unless from the same household) and guests are required to maintain 1.5m physical distancing at all times where possible

What changes are there to the Zoo experience?

In order to keep our guests and community safe and to remain in accordance with the latest health advice, there will be some modifications to the regular guest experience.

  • The outdoor Free Flight Birds and Seals for the Wild powered by Red Energy presentations will operate with limited seating to allow for 1.5m social distancing between household groups. Guest experience staff members along with signage and clearly marked seat stickers will be used to enforce the required distancing
  • Cash will not be accepted on site with only contactless payments permitted
  • Cafe and dining facilities will operate within current NSW legislation for such premises and be subject to 1 person per 4m2    
  • Retail stores will open, however subject to 1 person per 4m2. Hand sanitiser will be dispensed upon entry
  • Animal encounters and tours, including interactive elements such as the farm feed or pat-a-pet experiences will not recommence at this stage
  • Equipment hire, including strollers and wheelchairs will continue to be available but at reduced volumes ensuring appropriate sanitising can occur between hires
  • Outdoor playgrounds will be open with signage in place to encourage responsible use and appropriate hygiene pre and post use

These adjustments will be continually modified in line with current restrictions.

Do I have to be fully vaccinated to visit Taronga Zoo Sydney?

In line with NSW Health Advice, only fully vaccinated people aged 16 years and over will be permitted to visit Taronga’s Zoos (in Sydney and in Dubbo). Guests will be required to show proof of COVID-19 vaccination or medical exemption documentation (the NSW Government COVID-19 Vaccine Medical Contraindication) upon entry to the Zoo and check in using the Service NSW app.

All young people aged under 16 will be able to visit.

Will guests with COVID-19 medical exemptions be allowed to visit?

Yes. In line with the NSW Health advice, guests with a COVID-19 digital vaccine exemption certificate will be able to visit. Guests will need to show their COVID-19 digital vaccine exemption certificate on arrival.

Are guests at risk of catching COVID-19 from Zoo animals?

On current evidence, there is no risk of guests from catching COVID-19 from zoo animals. Biosecurity measures are in place and Taronga adheres to National Biosecurity Guidelines and makes every attempt to prevent disease incursions and to protect the health of its animals, staff, volunteers, students and guests.   

Are animals at risk of catching COVID-19 from guests?

It is plausible that the animals in our care could become infected with COVID-19, however it is unlikely. Biosecurity measures are in place and Taronga adheres to National Biosecurity Guidelines and makes every attempt to prevent disease incursions and to protect the health of its animals, staff, volunteers, students and guests. Current standard recommendations to prevent human to human transmission of COVID-19 also minimise risk to zoo animals.

Ticketing and entry

All guests, including Zoo Friends and complimentary ticket holders, will be required to pre-purchase tickets or register their visit online for a specific date.

Tickets will not be available for purchase at the gate.

Do I need to register tickets online for children under 4 years of age?

We encourage all guests regardless of age to pre-register their visit to help us manage capacity across our site.

Free tickets will still be available for children under the age of 4 years old and can be booked via the online ticketing platform.

How do I have to prove my vaccination status to visit the Zoo?

COVID-19 digital certificates are available for fully vaccinated people via the Express Plus Medicare mobile app or your Medicare online account through myGov.

You can add your COVID-19 digital certificate to your smartphone Apple Wallet or Google Pay.

Vaccinations will also be integrated into the Service NSW app in the coming weeks. For more information, or to access a physical copy of your vaccination certificate, please visit the Services Australia website.

I previously purchased a ticket to Taronga Zoo, is it still valid?

Yes. We encourage all guests to pre-register their visit to either Taronga Zoo Sydney or Taronga Western Plains Zoo Dubbo, including any gold pass or community pass holders.

When booking your gold/community pass via your organisation, please ensure you obtain the registration link specifically set up for the registration of gold/community pass members.

NOTE: Gold passes are available exclusively to Taronga's corporate partners, and Community Passes are available exclusively to community groups via our foundation team.

Can I still use my Dine & Discover NSW voucher?

Yes. The NSW Government has extended the Dine & Discover NSW program until Thursday 30 June 2022.

You can now also get two additional Dine & Discover vouchers, one for Dine NSW and one for Discover NSW venues.

Your Dine & Discover NSW voucher can be redeemed when booking online and at food and beverage outlets on Zoo grounds.

I have a gold or community pass - do I need to register?

Yes. All visitors to either Taronga Zoo Sydney or Taronga Western Plains Zoo Dubbo, including any gold pass or community pass holders, MUST register online for COVID-19 tracing purposes. When booking your gold/community pass via your organisation, please ensure you obtain the registration link specifically set up for the registration of gold/community pass members.

NOTE: Gold passes are available exclusively to Taronga's corporate partners, and Community Passes are available exclusively to community groups via our foundation team.

Will the Zoo be honouring the '$1 on your birthday' promotion for birthdays that occurred during the Zoo's closure?

This promotion has now ended. However, guests who registered for the ‘$1 on your birthday’ promotion during the Zoo's closure were able to redeem this offer until Thursday 17 September 2020.

Memberships

Taronga Zoo Sydney and Taronga Western Plains Zoo Dubbo will reopen to the general public from Monday 18 October 2021. In line with NSW Health advice, the Zoos will be open to guests aged 16 years and over who are fully vaccinated against COVID-19, and all young people aged under 16.

Ahead of the opening to the general public on Monday 18 October 2021, Taronga will be taking a staggered approach by welcoming back our Zoo Friends members for a few select days to allow time for the animals to readjust to having guests back on site.

More information will be shared with our members on this soon. 

Prior to visiting, all Zoo Friends will need to register their visit date and book online prior to attending.

Zoo Friends Visit Registration Forms


VISIT SYDNEY

 

VISIT DUBBO

 

For all other enquiries about Zoo Friends annual pass memberships, please contact the Zoo Friends office by email zoofriends@zoo.nsw.gov.au or by calling (02) 9969 2777 (option 3).

I’m a Zoo Friend and have been unable to visit. Will my membership be extended?

Zoo Friends are an extremely important part of our community and all memberships have been automatically extended for the duration of the closure period for both Zoos.

In Sydney, memberships have been automatically extended for four months and in Dubbo, memberships have been automatically extended for three months.

Accommodation

Taronga Zoo Sydney offers two types of accommodation for a truly unique overnight experience.

  • Wildlife Retreat at Taronga: will reopen to guests in line with NSW Health advice from Friday 22 October 2021
  • Roar and Snore: will reopen to guests in line with NSW Health advice from Wednesday 27 October 2021

At Taronga Western Plains Zoo Dubbo, Zoofari Lodge is now open and the Savannah Cabins and Billabong Camp will reopen from Monday 1 November 2021.

Bookings are now open for all accommodation products across both Sydney and Dubbo. Read more and book now.

Accessibility

Taronga Zoo Sydney aims to be as accessible as possible to guests' needs, however, safety changes will impact the usual guest experience to ensure we stay in line with recommended safety procedures.

Can I hire strollers and/or wheelchairs?

Equipment hire, including strollers and wheelchairs, will continue to be available but at reduced volumes ensuring appropriate sanitising can occur between hires.

NOTE: Taronga Zoo Sydney is on a site of 28 hectares and the topography is quite steep in some areas. All paths are bitumen and many that traverse the Zoo are reasonably level, however some paths linking the various levels within the Zoo are steep. Visitors with limited mobility are still able to traverse the entire Zoo with a number of elevators and ramps located around the site.

Can I still access the car park?

Yes, the car park is open to all guests.