Changes to your visit

Changes to your visit

We’re committed to keeping you safe.

Read the latest updates in line with the latest advice from NSW Health for Taronga Zoo Sydney.

Important update

Last updated Friday 10 September 2021

Following the latest announcement from NSW Health, we are delighted to hear that Taronga Zoo Sydney is poised to reopen to vaccinated guests once we reach a 70% double-vaccination rate across NSW. 

Whilst our two zoos are still closed for the time being, we remain connected to our guests via Taronga TV and virtual lessons and continue to provide care for the animals at our zoos while keeping up our vital conservation work. 
 
As a not-for-profit organisation, we exist to connect people with wildlife and while we have been able to do this virtually during lockdown, we look forward to welcoming guest back to our beautiful zoos soon. 
 
We will be working closely with NSW Health to understand what the easing of lockdown restrictions will mean for us, our animals and our guests, and will share more information as we have it. 
 
Please bear with us as we work through the details and how this impacts our community and stay connected with us on our social channels and website for more information. 

Take care of yourself and each other and thank you for your ongoing support of Taronga during this unprecedented time. 

All guests impacted by these measures who have previously purchased tickets or booked a stay will be able to reschedule their visit for a later date.

If you need to change your visit date, please get in touch with our Taronga Zoo Sydney team. Please be advised that we are experiencing a high volume of calls at this time.

Sydney: email tz@zoo.nsw.gov.au or call 02 9969 2777 (open between 9.30am and 4.30pm every day)

Taronga is committed to ensuring that we play our part to help protect and support our community.

Stay connected with us

  • Taronga TV: Maintaining a connection with nature and wildlife is so important at a time like this, and we will continue to bring the Zoo to you through Taronga TV. Tune in daily for fascinating keepers talks and shows, 24/7 live animal streams, animal antics and behind-the-scenes sneak peeks at what the animals get up to when the Zoo is closed
     
  • Free Virtual Lessons: Taronga's Education team are providing a vital resource for parents and students with free virtual lessons livestreamed each week
     
  • How you can help us while we're closed: Throughout the closure, the Taronga Foundation will continue to fundraise to ensure we can continue operating our two Wildlife Hospitals and our vital conservation work in Australia and overseas, read more about how you can still help us while our gates are temporarily closed

Keeping you safe

We are constantly working to keep you, our staff and our animals safe. 

When the Zoo is ready to reopen in a safe capacity to guests again, this webpage will be updated with Taronga's operational safety measures to ensure we remain a COVID-Safe venue. 

What contingencies does Taronga have in place to deal with a potential outbreak?

The safety of our guests, our staff and volunteers and the broader community remains our top priority. As part of our COVID-Safe Operations Plan, Taronga has prepared for the possibility that a person testing positive for COVID-19 may visit the Zoo. As all guests to Taronga's Zoos are required to sign-in via the Service NSW QR Code, contact tracing will be in effect immediately via NSW Health.

Are guests at risk of catching COVID-19 from Zoo animals?

On current evidence, there is no risk of guests from catching COVID-19 from zoo animals. Biosecurity measures are in place and Taronga adheres to National Biosecurity Guidelines and makes every attempt to prevent disease incursions and to protect the health of its animals, staff, volunteers, students and guests.   

Are animals at risk of catching COVID-19 from guests?

It is plausible that the animals in our care could become infected with COVID-19, however it is unlikely. Biosecurity measures are in place and Taronga adheres to National Biosecurity Guidelines and makes every attempt to prevent disease incursions and to protect the health of its animals, staff, volunteers, students and guests. Current standard recommendations to prevent human to human transmission of COVID-19 also minimise risk to zoo animals.

Changes to ticketing

Whilst Taronga Zoo Sydney is temporarily closed, guests can still purchase tickets online for future visits.

Do I need to register tickets online even for children under 4 years of age?

We encourage all guests regardless of age to pre-register their visit to help us manage capacity across our site.

Free tickets will still be available for children under the age of 4 years old and can be booked via the online ticketing platform.

I booked a ticket but due to COVID, I now need to visit on a different date, what do I do?

If you have been affected by COVID restrictions, and therefore need to change the date of your ticket, you can do so by calling us on 02 9969 2777 or by emailing tz@zoo.nsw.gov.au and we’ll help you make those changes at no charge!

Unfortunately, if you have purchased a ticket during a promotional period using a discount code, discounted tickets are NOT transferable to a date outside the promotional date range in the Terms and Conditions of that promotion. Please ensure to check the specific full terms and conditions when buying tickets during a promotional period.

I have a gold or community pass - do I need to register?

Yes. We encourage all guests to pre-register their visit to either Taronga Zoo Sydney or Taronga Western Plains Zoo Dubbo, including any gold pass or community pass holders.

When booking your gold/community pass via your organisation, please ensure you obtain the registration link specifically set up for the registration of gold/community pass members.

NOTE: Gold passes are available exclusively to Taronga's corporate partners, and Community Passes are available exclusively to community groups via our foundation team.

Will the Zoo be honouring the '$1 on your birthday' promotion for birthdays that occurred during the Zoo's closure?

This promotion has now ended. However, guests who registered for the ‘$1 on your birthday’ promotion during the Zoo's closure were able to redeem this offer until Thursday 17 September 2020.

Zoo Friends

Whilst Taronga Zoo Sydney is temporarily closed, Zoo Friends annual pass holders can still register online for future visits.

Register your visit using the forms below.

Zoo Friends Registration Form


VISIT SYDNEY

 

VISIT DUBBO