Snapshot

Taronga Western Plains Zoo Dubbo is looking for motivated and customer service focussed Guest Experience Volunteers to join our team and assist with creating transformational experiences for guests at our award-winning zoo! 

About the Role…

Taronga Guest Experience Volunteers are at the forefront of delivering amazing experiences for the guests that visit Taronga Western Plains Zoo each year. Guest Experience Volunteers are enthusiastic and customer service focussed individuals who will learn and share about our conservation projects, community conservation messaging, animals and breeding programs with our visitors, inspiring our guests to be ‘For the Wild’.

Core duties

• Act as an ambassador ‘For the Wild’ and communicate effectively
• Represent Taronga in a positive and respectful light
• Provide excellent guest experiences that will promote positive behaviour change.
• Welcome guests with a warm and friendly smile
• Provide advice, recommendations and tips on what to see and how to navigate our extensive site
• Interpret wildlife behaviour, activations and conservation campaigns
• Be supportive of guests in grounds, offering assistance and wayfinding advice
• Support tour groups, encounters and a variety of experiences 
• Work closely and effectively within a diverse team demonstrating flexibility & Good communication
• Be proactive in problem solving, including resolving customer feedback
• Lead by example with kindness and positivity

Position details

• The Guest Experience Volunteer role is available 7 days per week, Monday to Sunday. 
• Our volunteers commit to a regular day per week OR per fortnight. 
• Shift times are 8.15am-11:30am or 8.15am-1:30pm.
• Minimum commitment is 12 months, with options to re-apply
• Please note this role has NO direct animal contact.
• Successful applicants will be required to attend a short interview on either the 7th OR 9th of August
• Successful individuals will be required to attend 3 (three) mandatory Induction & Training sessions:
  -Induction: 5th OR 7th September
  -Training Session 1 & 2: TBC September

Other requirements

• A good level of fitness and stamina and the ability to work in all weather conditions for the full shift. You’ll be on your feet for the majority of the shift and can expect to complete about 5,000-10,000 steps.
• A passion for conservation and a willingness to learn about Taronga’s activities and programs
• Commitment, punctuality, reliability, and a professional, friendly manner
• All volunteers are required to have a current Working with Children Check (FREE for volunteers)
• Agree and comply with the Taronga Code of Conduct, Taronga Volunteer Policy and all relevant policies and procedures

How to apply:

As part of your application, you will need to outline the reason you wish to become a Taronga Volunteer, as well as address how your skills, interests and or experience are relevant to this volunteer role.

APPLY NOW

Applications must be submitted via the Taronga Volunteer Vacancies website by 11:45pm on Sunday the 28th of JULY 2024.
NOTE: Applications received via SEEK/GoVolunteer will NOT be processed. 
If you have any queries, please email volunteer@zoo.nsw.gov.au or call (02) 6881 1473
NOTE: If you are also applying for the Zoo Keeper Volunteer position at TWPZ Dubbo make sure you fill out a separate application using the link on the other advert.

Cost

• A Volunteer Programs fee of $58 for successful applicants.  
• This provides the following Volunteer benefits; 
• Uniform 
• Training 
• Complimentary entry passes to Taronga Zoo Sydney and Taronga Western Plains Zoo for family and friends* 
• Discounts in our retail and food outlets and on our special programs 
• Free parking at both sites
• Free entry to Zoos Vic, Zoos SA and Zoos WA facilities 
• Networking opportunities 
• Opportunity to take part in special events and programs 

*Complimentary passes are distributed in December each year. 
Note: Financial support is available, if you require assistance please contact us.