Taronga Zoo Sydney is cashless.
Taronga’s Zoos accept contactless payments when purchasing General Admission Zoo tickets and throughout our retail and food and beverage outlets. Please book your tickets in advance online or pay by card at the admissions desk when you arrive.
We recognise that there are many visitors to the Zoo who still prefer to transact via cash or may not have access to electronic banking.
Taronga Zoo Sydney has introduced EFTPOS Taronga Zoo Gift Card Kiosk (Vending Machine) for the convenience of our guests at the Top Plaza via the Main Entry only.
Find out more about Taronga Zoo's Cashless technology below.
What are the denominations of the Taronga Zoo Gift Card?
Dispensed from a Vending Machine, the Kiosk at no extra cost to you, issue Taronga Zoo Gift Cards that have a $100.00 and $250.00 retail value.
Can I still purchase Zoo tickets with cash?
Using cash, once you have purchased a Taronga Zoo Gift Card from the Kiosk at Top Plaza, head over to the Ticket Office at Top Plaza to buy your Zoo tickets or simply visit the Taronga website – taronga.org.au
What is a Taronga Zoo Gift Card, and what are the benefits?
The Taronga Zoo Gift Card is a payment solution for domestic and international guests who would still like to use up their cash at Taronga but may not have access to contactless payment capable devices.
The Taronga Zoo Gift Card is convenient to use. Using the PIN provided, simply swipe at selected outlets for a fast and contactless payment experience.
How do I use my Taronga Zoo Gift Card?
Taronga Zoo Gift Card are prepaid cards loaded with a set dollar amount and work similarly to a bank card. It’s a single-load card: once the funds are spent, it cannot be reloaded. Funds are fixed to the specified Taronga Zoo Gift Card and cannot be transferred or refunded.
There is an expiry date at the back of the card within which timeframe, the Taronga Zoo Gift Card needs to be used. Any remaining funds at the time of expiration of either of these dates are forfeited so its strongly encouraged for the funds to be used before the expiry dates.
How much does it cost to use a Taronga Zoo Gift Card?
We issue the physical Taronga Zoo Gift Card at no cost to you.
Where in Taronga Zoo Sydney can I use my Taronga Zoo Gift Card?
You can use your Taronga Zoo Gift Card at any of the below Taronga Zoo Sydney’s food, beverage and retail outlets:
Forage & Graze, Top Plaza
Taronga Food Market, Palm Plaza
Connoisseur Ice Cream Truck, Palm Plaza
Salt Water Bistro
Top Shop (Retail), Top Plaza
Mid Shop (Retail), Palm Plaza
Lower Shop (Retail), Lower Entry
Can multiple people use the same Taronga Zoo Gift Card?
They sure can. Once your card is issued, it is ready to use by the whole family. To complete your transaction, simply swipe and the enter the PIN at selected food, beverage, retail and special experience outlets within the Zoo grounds.
Can I load funds onto my Taronga Zoo Gift Card via EFTPOS or Cash?
No, your Taronga Zoo Gift Card is what’s known as a ‘single load’ card, meaning the card is loaded once and can only be used while within the expiry dates or until the loaded funds are depleted.
What happens if my Taronga Zoo Gift Card runs out of funds?
The Taronga Zoo Gift Card are prepaid cards loaded with a set dollar amount. It’s a single-load card: once the funds are spent, it cannot be reloaded. Funds are fixed to the specified Taronga Zoo Gift Card retail value and cannot be transferred or refunded.
How do I check the balance of my Taronga Zoo Gift Card?
Once your Taronga Zoo Gift Card, you can check its balance in real time by visiting www.activ8card.com.au or www.indigo.cometrue.com.au
Go to ‘Check Balance’ and pop in your card number (displayed on the issued card), email address and phone number.
Can I use my Taronga Zoo Gift Card at Taronga Western Plains Zoo, Dubbo?
The Taronga Zoo Gift Card be used at Taronga Western Plains Zoo, Dubbo.
Taronga Western Plains Zoo also accepts cash at a number of outlets in its Visitor Welcome Plaza, including Ticketing, Cafe Wild and Zoo Shop.
What happens with my unused funds?
Your Taronga Zoo Gift Card balance will remain active from the day of purchase until the expiry date displayed on the back of the card.
Any remaining funds at the time of expiration are forfeited so its strongly encouraged for the funds to be used before the expiry dates.
Can I keep my Taronga Zoo Gift Card and use it on my next visit?
Yes. Taronga encourages to re-use any remaining credit of the Taronga Zoo Gift Card for future visits before they expire.
What happens if I lose my Taronga Zoo Gift Card?
If a card is lost or stolen, this should be reported to Card Services on 1800 446 347 as immediately as possible.
Are foreign currencies accepted at the Taronga Zoo Gift Card Vending Machine?
Unfortunately no. It is recommended that you arrive at Taronga with your foreign currencies having been already converted to AUD.
I am still confused. Can I speak to a human?
Of course, we are here to help! Contact our General Enquiries line at Taronga Zoo on (02) 9969 2777 (7 days a week) or email tz@zoo.nsw.gov.au.
Alternatively, contact “Card Services team” on 1800 446 347, Monday to Friday between 9 am and 5pm.