Taronga Zoo Sydney is looking for Guest Experience Volunteers to join our team and assist with creating transformational experiences for guests at our award-winning site located on Sydney Harbour!

Delivering amazing experiences for the guests that visit Taronga Zoo each year, our Guest Experience Volunteers are motivated & people-centric and support with keeper talks, animal encounters, unique experiences and special events.
Come and help Taronga inspire our guests to be ‘For the Wild’!
 
About the Role…

Taronga Guest Experience Volunteers are at the forefront of delivering amazing experiences for the guests that visit Taronga Zoo each year. With keeper talks, animal encounters, unique experiences and special events, Taronga inspires our guests to be ‘For the Wild’.

Guest Experience Volunteers are enthusiastic and customer service focussed individuals. These volunteers act as information ambassadors and wildlife champions to our guests. They must be passionate about conservation and sustainability, and able to communicate our critically important messages to groups and individuals from both Australia and overseas.

Core duties

• Act as an ambassador ‘For the Wild’ and communicate effectively
• Represent Taronga in a positive and respectful light
• Provide excellent customer service that will enhance the experience of our guests, including:
• Welcome and farewell guests with a warm and friendly smile
• Provide advice, recommendations and tips on what to see and how to navigate our extensive site
• Engage with guests in grounds, offering assistance and wayfinding advice
• Interpret wildlife behaviour, activations and conservation campaigns
• Support tour groups, encounters and a variety of experiences
• Demonstrate flexibility in a fast-paced and changeable environment
• Work effectively both as part of a diverse team and autonomously
• Be proactive in problem solving, including resolving customer feedback
• Lead by example with kindness and positivity

Position details 

• The Guest Experience Volunteer role is available 7 days per week, Monday to Sunday.
• Our volunteers commit to a regular day per week OR per fortnight.
• Shift times are 8.45am-4pm or 10am-3pm.
• Minimum commitment is 12 months, either 1 day per week OR 1 day per fortnight
• Successful applicants will be required to attend a short interview on either Wednesday 17th OR Thursday 18th September
• Successful individuals will be required to attend 2 (two) mandatory Induction & Training sessions – You will need to select from one session 1 and one session 2:
• Session 1: EITHER Friday 17th OR Saturday 18th October
• Session 2: EITHER Friday 24th OR Saturday 25th October

Selection Criteria

• Must be capable of working the entire shift in all weather conditions, with a good level of fitness and stamina whilst navigating the steep site of Taronga Zoo Sydney (estimated 10,000 steps per shift)
• A passion for conservation and a willingness to learn about Taronga’s activities and programs, and an interest in sustainability and educating others
• Great communication and interpersonal skills and excellent customer service skills
• Commitment, punctuality, reliability, and a professional, friendly manner
• Ability to work autonomously and as part of a team
• Attention to detail and ability to follow instructions

How to apply 

As part of your application you will need to outline the reason you wish to become a Taronga Volunteer, as well as addressing how your skills, interests and or experience are relevant to this volunteer role. 

APPLY NOW

NOTE: Applications received via SEEK/GoVolunteer will NOT be processed. 
If you have any queries, please email volunteer@zoo.nsw.gov.au or call (02) 9978 4695.

Cost

A Volunteer Programs fee of $104 for successful applicants. 
This provides the following Volunteer benefits; 

•    Uniform 
•    Training 
•    Complimentary entry passes to Taronga Zoo Sydney and Taronga Western Plains Zoo for family and friends* 
•    Discounts in our retail and food outlets and on our special programs 
•    Free parking at both sites
•    Free entry to Zoos Vic, Zoos SA and Zoos WA facilities 
•    Networking opportunities 
•    Opportunity to take part in special events and programs 

*Complimentary passes are distributed in December each year. 
Note: Financial support is available, if you require assistance please contact us.